Shipping Policy

Last updated: October 28, 2026

Thank you for shopping with CheeryPetly. We want you to know exactly what to expect after you place an order, so this page explains how and when your order ships, in plain language.

How our orders are fulfilled

CheeryPetly works with trusted fulfillment partners and suppliers. This means your order is prepared and shipped to you by our partners rather than from a single local warehouse. Because of this, delivery usually takes a little longer than ordering from a big-box retailer, and some items in the same order may arrive in separate parcels on different days.

Where we ship

We ship to customers in the United States and Canada. If another country is offered at checkout, you may order there too, but delivery times and fees can differ. The shipping options available to you are always shown at checkout before you pay.

Order processing time

Orders are usually processed and handed to the carrier within 1 to 3 business days after payment is confirmed (Monday to Friday, excluding public holidays). During busy periods such as holidays and sales, processing may take a little longer. If your order is delayed, we will let you know by email.

Estimated delivery times

After your order ships, delivery usually takes about 10 to 20 business days. Counting processing and delivery together, most orders arrive about 2 to 4 weeks after the order date.

Destination	Processing	Typical delivery after shipping
United States	1 to 3 business days	About 10 to 20 business days
Canada	1 to 3 business days	About 10 to 20 business days

These are estimates, not guarantees. Remote or rural areas, customs checks, weather, carrier delays and peak seasons can add several days. Some parcels may arrive sooner, and some may take longer. If your order has not arrived within 20 business days after shipping, please contact us and we will investigate right away.

Shipping rates

Shipping costs, when they apply, are calculated at checkout and shown before you pay. Some products or bundle offers include free shipping. Any free shipping offer is stated on the product page, in the cart or at checkout at the time of your order.

Tracking your order

Once your order ships, we send you a confirmation email with a tracking number. You can follow your parcel on our Track your order page or on the carrier's website. Please note that tracking information can take a few days to appear and may not update every day while your parcel is travelling, especially for international legs of the trip. This is normal.

Customs, duties and taxes

Because parcels can be shipped from outside your country, they may pass through customs. Taxes are calculated at checkout where required. If your country, province or state, or the carrier charges additional import duties, customs fees or taxes at delivery, these are the buyer's responsibility and are not included in our prices unless we clearly state otherwise at checkout. We have no control over these charges and cannot predict them. Customs authorities may also hold a parcel for inspection, which can add to the delivery time.

Address accuracy

Please double-check your shipping address before you place your order. If you notice a mistake, email us as soon as possible, ideally within 12 hours, and we will do our best to correct it before the order ships. Once an order has shipped, we cannot always change the address. We are not responsible for parcels delivered to an incorrect address that was entered at checkout.

Delayed, lost or damaged parcels

• Delayed: If your tracking has not moved for more than 7 days, or your order has not arrived within the estimated window, email us with your order number. We will check with the carrier and keep you informed.
• Lost: If the carrier confirms that your parcel is lost, or it has not arrived within 20 business days after shipping and we cannot locate it, we will send a replacement or give you a full refund, whichever you prefer.
• Damaged or wrong item: If something arrives damaged, defective or not as ordered, please contact us within 30 days of delivery with your order number and a few clear photos of the item and the packaging. We will make it right with a replacement or a refund. See our Refund Policy for details.
• Marked as delivered but not received: Please check around your property, with neighbors and with your household first, then contact us within 7 days and we will help you follow up with the carrier.

Order changes and cancellations

If you need to change or cancel an order, contact us within 12 hours of placing it. After that, the order may already be with our fulfillment partner and we may not be able to stop it. If that happens, you can still use our return process once the order arrives.

Contact us

Questions about your delivery? Email us at solveyourproblems.store@gmail.com or use our contact page. Please include your order number so we can help you faster. We aim to reply within 2 business days.